'New Generation Governance': Transforming India Digitally

Digitization holds the key to building a stronger and a more powerful nation

Governments, world over, are witnessing a paradigm shift in the way they plan and deliver various citizen services. As citizens become more and more tech-savvy, they expect faster turnarounds, transparent processes, and anytime anywhere access to information. Another critical imperative for governments is to empower their resources with tools that make them productive and agile while handling various citizen requests. This has led to the emergence of what we call the 'New Generation Governance'.

In wake of these changes, digitization holds the key to building a stronger and a more powerful nation. Even the newly formed government dreams of a Digital India where high speed digital highways unite the nation and access to information knows no barriers. This new India will see technology create an incorruptible citizen-government interface and efficient delivery of government services to citizens on mobile devices.

Digital Transformation is all about leveraging a convergent set of technologies that operate in the digital space and enable faster responses, easy adaptability and work optimization across a multitude of operations. The adoption of mobile technology, social media, cloud computing, analytics and big data can empower governments at multiple levels to roll out initiatives which are fast, better and at the same time cost effective. Creating an intelligent mix of these technological advancements, governments can ensure greater citizen satisfaction.

Social Media - The use of Social Media to voice expectations, satisfaction and dissatisfaction towards initiatives and policies by citizens, helps Governments to read into citizen sentiments, leading to a change in policies and improvement in services. Using social medial, local governments can develop Gov-to-You to a Gov-with-You culture within their organizations.

Mobility - Mobility offers innovative opportunities to provide more responsive public services through mobile applications and solutions. The reduction in costs of mobile devices and their ease of use are removing barriers and empowering citizens to quickly and efficiently connect to government for variety of services such as healthcare, education, employment, public safety, financial, transportation, legal, and various other public services.

Analytics - Real time informed decisions enable government agencies to reap huge benefits by quickly addressing problem areas and repositioning there processes to provide full advantages of services and facilities to citizens. Analytical tools can be used by agencies for predictive analysis, leading to better quality and effective decisions.

Cloud - All the sectors including Education, Healthcare, SME's & Government will greatly benefit from Cloud adoption. While cloud based IT infrastructure can be utilized for offering education through remote & virtual classrooms, it can also be rendered for innovative services such as telemedicine to reach the remotest parts of the country.

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