New Delhi: The 'Listening Post' grievance cell at Delhi Lt Governor's Secretariat has been accorded ISO 9001:2000 certification by the Bureau of Indian Standards.
The BIS Director General handed over the Management Systems Certification License as per IS/ISO 9001:2000 to Delhi Lt Governor Tejendra Khanna at a simple ceremony held at Rajniwas on Tuesday.
The redressal system has become the first to secure the Indian standards and international standards certification for efficient management of the public grievances.
The grievance cell was started in May 2007 to promote an open, people friendly Grievance Redressal System in the Lt Governor's Office.
The quality policy of the grievance cell is to promptly address the grievances of public, keeping with the rules ands regulations of the concerned government department and overall public interest.
It strives to redress the grievances of the citizens of Delhi lodged with the Grievance cell.
In the grievance cell, the complaints can be registered all seven days of the week from 9.30 am to 6.00 pm. The complainant can register a complaint in the grievance cell if he or she is not satisfied with the response of the concerned department.
All citizens of Delhi can access Lt Governor's 'Listening Post' grievance cell by dialing 155355, 23970003, 23970004, 23970005 and 23942664 from any landline or mobile connection.
This grievance reception and redressal system works in addition to all other existing departmental arrangements for disposal of public grievances.