New Delhi: Oil Marketing Public Sector Units in India will unveil a massive public grievance redressal mechanism across the country from tomorrow for domestic liquefied petroleum gas (LPG), petrol and diesel.
The initiative is inline with the resolve emphasised by the Minister of Petroleum and Natural Gas Murli Deora for better customer care, the Ministry of Petroleum and Natural Gas stated.
As part of the exercise, largest ever in the country, the three marketing companies—Indian Oil Corporation (IOC), Bharat Petroleum Corporation (BPCL) and Hindustan Petroleum Corporation (HPCL)—have separately provided toll free numbers for complaint registration and follow up on the complaints.
For complaints relating to IOC the customers can dial toll free number 18002333555 from anywhere in the country, while for the complaints relating to BPCL the toll free number is 1800222725.
In the case of HPCL, the company has provided two separate toll free numbers—18002333777 for LPG and 18002333999 for motor spirit (petrol) and high speed diesel (HSD).
In order to further leverage the existing system of addressing the complaints of customers, the unique mechanism of using toll free telephone numbers through call centres makes it more convenient, easy and effective to enable the customers to air their complaints and follow up on such complaints.
The call centers are being operationalised region-wise to facilitate the customers lodge complaints in local language.
The customers are given a registration number and those customers who wish to know about the status of the complaints could ring up the call centers on the same toll free numbers, the Ministry said.
In addition to this, the companies have also geared up their normal grievance redressal mechanism in the wake of the directions given by the Minister in the said meeting.
Accordingly, the companies have started advertising the details of the companies’ officers, offices and the dedicated days and hours for meeting them personally at various levels.
The Ministry of Petroleum and Natural Gas Ministry through these oil marketing companies OMCs endeavours to provide the best customer service and to put in place an effective public grievance redressal mechanism.