Guwahati: The Assam government has passed a law to provide better public services to the citizens in a time-bound manner.
The legislation titled “Assam Right to Public Services Act, 2012” will ensure better delivery of public services which the government is mandated to provide to its citizens.
The Act will be similar to what Madhya Pradesh had done last year to provide public services in a specific timeframe.
The new Act will provide rights to the citizens to get “notified public services” within a definite timeframe and also fixes responsibility on public servants to provide these services in a time-bound manner.
The appellate authority or the reviewing authority will be empowered to impose penalty or take direct disciplinary action against the designated public servant for his/her failure to perform.
According to the Assam government, this Act will confer rights to all the eligible citizens to get notified public services within a given time period.
This Act is seen as the next logical step after the landmark implementation of the Right to Information Act, 2005, whereby any citizen of India can get information from the government on all matters other than those that endanger national security or impinge on policy-making.
The notified service is likely to include ration cards, birth and death certificates, water, power connections and works related to land revenue departments.
Assam Chief Minister Tarun Gogoi told the State Assembly that prime focus of the Bill would be on offering good governance.