Monday 13 February 2012 Government 2.0: The Road Ahead
TCS, Maharashtra JV to launch Maharashtra portal

It plans to deliver 300 end-to-end citizen services across the state

Mumbai: Leading IT services, business solutions and outsourcing firm— Tata Consultancy Services— and the Government of Maharashtra have formed a joint venture to launch Internet-based, online citizen services in the state through the Maharahstra Online.
 
The Maharashtra Online portal will be a ‘one-stop-shop' with end-to-end online processing and delivery of any citizen’s request for services by the respective authorities at state, district and Taluka level headquarters.

The JV plans to roll out around 40 citizen services across 15 departments in the first year of operations and eventually increase this to 300 different services. The same will be available in Marathi and English languages.

To ensure seamless processing of requests from citizens of the state and provide a high level of service delivery, the citizen service portal will be integrated at the back-end with DigiGOV, the state-of-the-art framework solution developed by TCS.

This will provide an electronic gateway into the state government’s portfolio of services to citizens and businesses.

Maharashtra Online will be a 10 year JV with TCS holding 74% per cent equity and the Government of Maharashtra holding 26%. The project will be rolled out on the current IT infrastructure of the state government.
 
The JV will also provide DigiGOV framework for increasing the intra office efficiencies across the state administration. In phase one, all departments of the state secretariat will convert paper files into e-Files, create processes, and track the file till decision making is completed on a real time basis. This has the potential to reduce the number of steps and time needed to process requests.
—iGovernment Bureau

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